Refund Policy

Last updated: 14 November 2025

Eligibility

7-day money-back guarantee: New customers buying a paid plan or project for the first time may request a full refund within 7 days, provided it is their first purchase and they have not violated the Terms of Service.

Service failures: Prorated refunds apply if uptime falls below 95% or the Services are unavailable for 7 or more consecutive days.

Billing errors: Duplicate or incorrect charges are refunded in full.

Termination by Zesiger.net: If Zesiger.net suspends or terminates a subscription without cause, the unused portion is refunded on a prorated basis.

Non-Refundable Items

• Automatic renewal fees
• Cancellations in the middle of a billing cycle
• Accounts that violate the Terms of Service
• Voluntary downgrades
• Change-of-mind requests after the 7-day window
• Free trials
• Third-party service charges
• Service credits

Process

Send refund requests to [email protected] within 30 days, stating your account email, the transaction ID and the reason. Review takes 5–7 business days; once approved, processing takes a further 5–10 business days.

Statutory Rights

Consumers in the EU retain their statutory 14-day right of withdrawal. Consumer protection under Swiss law remains unaffected. To exercise statutory rights, contact [email protected].